Terms and conditions

Last updated: 18 October 2026

1. Who we are

Medellín Lifestyle is a brand of CitySol Propiedades S.A.S., NIT 900.692.211-0, based at Carrera 68A # 42-46, Medellín, Antioquia, Colombia ("Medellín Lifestyle", "we"). We run a marketplace that connects owners of furnished apartments with people looking to rent them for 30 days or more.

2. Our role

Medellín Lifestyle is not a party to the leases between landlords and tenants. We are not the landlord, the property manager or an intermediary in rent payments, and we don't receive or hold rent money. Payments are made directly between the parties or through third-party payment providers. We act as a mediator (helping the parties reach agreement) and a moderator (enforcing these rules), with no binding decision-making power over the parties.

3. Rules for landlords

  • List only furnished apartments available for 30 days or more, on urban housing leases.
  • Don't demand cash deposits or co-signers. The only advance payment allowed on the platform is the 10% booking payment, which forms part of the first month's rent.
  • Accept card payment when the tenant prefers it (the tenant pays the processor's fee) and don't demand cash or Colombian bank transfers only.
  • Publish accurate information: photos, an all-in monthly price, amenities and up-to-date availability.
  • Answer requests within a reasonable time (48 hours).
  • Two-strike rule: a landlord who cancels two accepted bookings may be removed from the platform.
  • Be the owner, or hold written authorisation to rent or sublet the property.

4. Rules for tenants

  • Verify your identity and give accurate information.
  • Follow the lease signed with the landlord and the building's rules.
  • Zero tolerance for illegal activity. Any crime will be reported to the authorities.

5. Fees

Landlords: listing COP 300,000 + IVA a year per property, or COP 50,000 + IVA a month; 360° tour and verification COP 250,000 + IVA. Tenants: a one-off registration of COP 20,000 + IVA. Medellín Lifestyle takes no commission on rent. Promotions (for example, the first year free for the first 50 landlords) follow their published conditions.

6. Cancellations and disputes

We publish cancellation guidelines that landlords and tenants accept by using the platform: if the landlord cancels, they refund 100% of what they received; if the tenant cancels after acceptance, the 10% booking payment is non-refundable; if the property doesn't match the listing, the tenant must report it within 24 hours of moving in. Medellín Lifestyle can mediate and provide evidence (messages, the 360° tour, photos), but can't order or carry out refunds.

7. Removal from the platform

We may suspend or remove accounts and listings for fraud, false information, demanding deposits or other prohibited terms, repeated cancellations, harassment, illegal conduct or breaking these rules.

8. Contracts and guides

The contract templates and guides we provide are supporting information and are not legal, tax or financial advice. Each party is responsible for reviewing and adapting its contracts and for meeting its own legal and tax obligations.

9. Liability

Medellín Lifestyle doesn't guarantee the conduct of landlords or tenants, or the outcome of any rental, and is not liable for damage, breaches or losses arising from contracts between the parties, except as the law requires.

10. Governing law

These terms are governed by the laws of the Republic of Colombia. Contact: citysolpropiedades@gmail.com.